Field Engineering Services

Field Engineering Services

ReCons is an unrivalled world leader in provisioning field engineering services. There are a number of reasons why ReCons is the best choice for world-class network operators looking for a trusted and reliable partner to provide on-site support.

Experience

If you are looking for a stable, experienced, and professional partner that you can rely on in any world region, ReCons is the right choice. Over time, we have developed best-in-class procedures to optimize the whole process of remote hands & eyes services. Supporting the world’s largest network operators and servicing thousands of sites every year, our ­Field Engineers are ready to visit customer sites 24x7x365.

Coverage

ReCons field engineering services are available worldwide. We are currently actively providing installations in more than 160 countries. These include standard as well as very remote and hard-to-access areas, such as small islands, mining sites, and politically unstable countries.

Service delivery times

Through our best-in-class approach we can offer unparalleled speed in dispatching an engineer to Client sites. We offer next business day services worldwide for a standard list price. In case of urgent matters, we are prepared to dispatch engineers to attend the site as quickly as one hour from the service call time, based on the requested location.

‘White Label’ services

Our ­ field engineering services can be rebranded by our Clients. In these cases, our engineers act on your behalf, improving your image and increasing the satisfaction of your end users.

ProTrack- tracking and monitoring tool

ReCons ProTrack web-based tracking, monitoring, and asset management tool is the fastest way to ­ find out the status of recent, current, and future scheduled activities. Available 24x7x365, Clients can easily monitor their status in real time and track the overall progress of every order, including the names and contact details of engineers participating in interventions, site details, and other important information regarding the activity.

Central coordination

We provide a 24×7 contact center for our clients, available for Field Engineer ordering, escalation, and information purposes. We also provide a 24×7 service desk staffed with skilled and experienced support engineers who monitor and manage coordination between Client stakeholders and our on-site ­Field Engineer. The ReCons professional remote supporting engineer manages on-site operations, coordinates cooperation between the ReCons Field Engineer and our Client’s engineers, can quickly establish conference calls/ Cisco WebEx sessions, and has access to an extensive knowledge base which includes technical documentation, local ISP contact details, and con­figuration templates for any given region. After every installation, detailed informational reports are generated.

Field Engineers’ skills

ReCons Field Engineers are perfectly balanced in terms of skill and price. For every job we assign a Field Engineer whose skill level exactly matches the experience required. Field Engineers are periodically tested and certi­fications are issued as veri­fication of his or her skills.

 

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